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Bolzán, Ricardo Ernesto and Fernandes Ferreira, Lissa Valéria Co-creación de calidad en servicios turísticos en comunidades virtuales: Un estudio a partir de interacciones vía web entre huéspedes y hoteles en Natal - Brasil. Estud. perspect. tur., Ene 2020, vol.29, no.1, p.154-172. ISSN 1851-1732

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