Resumo

SERRANO ARGUESO, Mariola  e  IBANEZ GONZALEZ, Mónica. Prevention of emotional impact situations on work environment: A theoretical study and an analysis of its incidence in the sanitary professional in the Basque country‐Spain. Trab. soc. [online]. 2015, n.25, pp.463-492. ISSN 1514-6871.

The aim of this paper is to reflect on the working conditions faced daily by a large number of service sector workers, as they experience many situations of huge emotional impact. Emotional impact is a psychosocial consequence defined by its lack of legal regulation and its invisibility in the assessment of occupational hazards at the workplace. But it is also related to emotional risks and to the dimensions of which it is comprised: neurophysiological, cognitive, and behavioural. Our purpose is to suggest prevention strategies for preventing situations that may hace negative emotional impact on workers at health sector .

Palavras-chave : Emotions; Occupational health; Emotional work.

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