Resumo

SCHWARZ, Patricia K. N.. Telemedicine and navigation of patients with breast cancer. A study in four public hospitals in Argentina. Astrolabio [online]. 2022, n.29, pp.92-116. ISSN 1668-7515.  http://dx.doi.org/doi10.55441/1668.7515.n29.32731.

This article aims to understand the practices and perceptions of the navigators of patients with suspicion or diagnosis of breast cancer (BC) in four Argentine public hospitals (from the Cuyo Region and the Province of Buenos Aires), regarding the use of information and communication technologies (ICT) in their daily tasks. In the CM navigation system, the navigator accompanies patients to avoid or overcome access barriers to the CM care line, seeking to achieve diagnosis, care and treatment in optimal times. The methodological approach of the research presented here is qualitative with a descriptive and exploratory design. Participant interviews and observations were conducted. Among other findings, we observed that the structural deficits of ICT in the health services studied hinder the development of navigation and reinforce rejection and mistrust of its use in the browsers studied. Despite this, ICT are progressively installed in the navigation of patients with BC.

Palavras-chave : telemedicine; breast cancer; navigation of patients; public health system; Information and communication technologies.

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