SciELO - Scientific Electronic Library Online

vol.44 issue2High-sensitive bioactivity assay for hybrid nanostructured materials with plasmonic properties author indexsubject indexarticles search
Home Pagealphabetic serial listing  

Services on Demand




  • Have no cited articlesCited by SciELO

Related links

  • Have no similar articlesSimilars in SciELO


Latin American applied research

Print version ISSN 0327-0793On-line version ISSN 1851-8796


NARA, E.O.B. et al. The view of the process management in its diferent levels: a study case of process maturity. Lat. Am. appl. res. [online]. 2014, vol.44, n.2, pp.111-117. ISSN 0327-0793.

The aim of this paper is to discuss the company's maturity level in the view of process management. As part of the discussion, there were made three study cases with the following characteristics: in large sized (company A) works in the field of toys with 350 employees; in medium sized (company B) that operates in the Amusement and leisure-industry technology with 80 employees and in midsize sized (company C) acts in the garment sector with 148 employees. In these study cases using as assessment tool the Maturity Model or the Rohloff Method, aiming at researching the management of the organization, methods, documentation, training, performance and portfolio of processes as well as the relationship between social networking and the multifunctional teams involved in the process, as the process owner, sponsors and facilitators. With the purpose of deepening the understanding of the processes for a period of three years, the researchers conducted systemic visits to the chosen companies, making on-site survey, observing the process, its characteristics and peculiarities. From the result it was possible to establish the correlation between the level of documentation of the companies and their levels of maturity on process management.

Keywords : Process Management; Process Maturity; Methods.

        · text in English     · English ( pdf )


Creative Commons License All the contents of this journal, except where otherwise noted, is licensed under a Creative Commons Attribution License