Resumo

MORALES, José Francisco; CANTISANO, Gabriela Topa  e  DEPOLO, Marco. Workplace harassment and uncivil behaviour: a perspective from social psychology. Espac. blanco, Ser. indagaciones [online]. 2011, vol.21, n.1, pp.111-132. ISSN 1515-9485.

This paper focuses on incivility in the workplace, emphasizing its two defining characteristics: low intensity and ambiguity with respect to intent to harm. (), Despite its low intensity, its consequences for the victims are as detrimental as the ones caused by other types of harassment in the workplace, and effects on bystanders, and on the organization as a whole, are also observed . In addition, it is argued that social, organizational, and group contexts are determinants of incivility, and especial attention is given to the role played by power in the organization, as an important resource used by instigators both to initiate harassment behaviors and to protect themselves against victims’ voice. Finally, some lines for future research are suggested.

Palavras-chave : Antisocial employee behavior; Bystander stress; Generalized workplace harassment; Incivility; Organizational context.

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