Resumo

ARBOLEDA POSADA, Gladys Irene. Human Development for Staff Involved in Institutions from Tertiary Health Care: Health Services and Labor Welfare Medellin, Colombia, 2007. Vis. futuro [online]. 2011, vol.15, n.1. ISSN 1668-8708.

The study describes the conditions of human development according to labor welfare and satisfaction with healthcare services from staff employed with an indefinite term contract before January 1997 in health institutions of tertiary care in the city of Medellin (Colombia). It was performed a cross-sectional study designed to measure these components of human development through surveys applied on the staff with the described conditions, without any difference of academic, socioeconomic status or type of position. It was included a population of 1622 persons from five institutions, with a final sample of 242. Among the key findings is highlighted the high degree of staff satisfaction related to received in healthcare services for both, the worker and their beneficiaries; as well as the supply of medicines and diagnostic aids; besides the satisfaction with the work performed in the company and the feeling of being useful and important to it, they find out it is difficult to have promotions by merit and recognition for their work.  As factors to strengthen in these institutions are the establishing clear policies for promotion and recognition.

Palavras-chave : Human Development; Health Services; Labor Welfare; Job Satisfaction; Health Workers.

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