Resumo

GONZALEZ PEREZ, Aliesky  e  GARCIA PEREZ, Michel. Design of an information system of indicators logistics. Vis. futuro [online]. 2016, vol.20, n.2. ISSN 1668-8708.

Information has become a resource that provides competitive advantage to organizations; which is why it takes booming development and improvement of information systems for related potential exploitation of Information Technology and Communication (ICT) management. In this context, the Wholesale Distributor of Villa Clara, is immersed in improving its management based on the use of information systems so this research proposes an information system for management of logistics indicators that influence in raising the level of customer service. For this, a theoretical framework for the study is constructed; the entity under study is described, developing a system of indicators taking into account those used in the company and other proposed following the investigation and, finally, the proposed information system is exposed using the platform Pentaho Open Source Business Intelligence to show the performance of the main indicators that assess the level of customer service that the company provides the basis for improving the management of its supply chain.

Palavras-chave : Information systems; Logistics indicators; Customer service.