Services on Demand
Journal
Article
Indicators
- Cited by SciELO
Related links
- Similars in SciELO
Share
Información, cultura y sociedad
Print version ISSN 1514-8327On-line version ISSN 1851-1740
Abstract
FALCATO, Pedro; LOPEZ, Alicia Isabel and ARAUJO, Juan Facundo. Guidelines for reference transactions in the Library of the Instituto Nacional de Tecnología Industrial. Inf. cult. soc. [online]. 2004, n.10, pp.67-82. ISSN 1514-8327.
The present article displays guidelines for reference transactions in the Library of INTI. Its creation is described and justified from the decision to include those procedures in a quality system. The aim is to document sound practices that the Reference Service develops and to set up recommendations on modalities of work that facilitate the interaction with the users.
Keywords : Guidelines; Reference transactions; Reference service; Quality; INTI.