Resumo

FALCATO, Pedro; LOPEZ, Alicia Isabel  e  ARAUJO, Juan Facundo. Guidelines for reference transactions in the Library of the Instituto Nacional de Tecnología Industrial. Inf. cult. soc. [online]. 2004, n.10, pp.67-82. ISSN 1514-8327.

The present article displays guidelines for reference transactions in the Library of INTI. Its creation is described and justified from the decision to include those procedures in a quality system. The aim is to document sound practices that the Reference Service develops and to set up recommendations on modalities of work that facilitate the interaction with the users.

Palavras-chave : Guidelines; Reference transactions; Reference service; Quality; INTI.

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