Resumo

GARAZI, Débora. Trabajar con y para otros: Algunos aspectos de un trabajo de servicios personales: el sector hotelero de Mar del Plata en la segunda mitad del siglo XX. Estud. trab. [online]. 2018, n.55, pp.60-87. ISSN 0327-5744.

Despite the relevance that services have had in the 20th century in Argentina, historical studies of the sector have only recently appeared in the history of women and gender studies. During long decades, in the academic field, has prevailed a certain notion of work associated with the industrial, masculine and salaried model, understood as dominant since the end of the 19th century. The occupations that did not conform to those criteria received less attention. In this way, the exploration of the attributes of the personal service or customer service jobs often associated with the middle classes and the female gender, were marginalized. Several authors have pointed out that the singularity of personal services works lies in the immaterial character of their production, in the impossibility of separating them from circulation and consumption and in the importance of interaction with clients and other non-productive actors This article explores some of the singularities of the work and the experiences of workers who have worked in the hotel sector of Mar del Plata, in the second half of the 20th century. We start from the idea that working for and with others and in tasks so linked to the biological and social reproduction of life gave rise to forms and working relationships with their own characteristics. We analyzed the skills and relational qualities that the personnel should possess to perform satisfactorily in the sector as well as the obverse and reverse that, according to the workers, presented this occupation.

Palavras-chave : Work; Personal services; Hospitality; Gender.

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